<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Truecaller Blogs]]></title><description><![CDATA[Truecaller Blogs]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/pst</link><generator>RSS for Node</generator><lastBuildDate>Wed, 05 Aug 2026 13:29:46 GMT</lastBuildDate><atom:link href="https://business-resources.truecaller.com.go.kinigos.cc/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[Truecaller Verified Campaigns Is Now Natively Available on CleverTap]]></title><description><![CDATA[Business calls and SMS just became an orchestrated engagement channel. Trigger verified, branded experiences directly from CleverTap segments and journeys — no middleware, no custom engineering.  Marketers have spent a decade perfecting orchestration across push, email, SMS, WhatsApp, and in-app. Yet the channels with the highest stakes, the business call and SMS, have largely sat outside the engagement stack. It arrives without context, without branding, and increasingly, without being...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/truecaller-verified-campaigns-is-now-natively-available-on-clevertap</link><guid isPermaLink="false">6a6841daf13fe3e917b26898</guid><category><![CDATA[Product]]></category><pubDate>Wed, 29 Jul 2026 10:59:55 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_4b7cc609238c462894f479acba203858~mv2.png/v1/fit/w_1000,h_667,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[The State of Business Calling in India: Key Findings from Our 2026 Report]]></title><description><![CDATA[Voice is one of the most used and most misread customer engagement channels in Indian business today. Businesses know it matters, but many aren't sure they’re using it right. The decisions being made about voice are often based more on intuition than on evidence.  We surveyed 1,000+ consumers and 500+ businesses across 17 cities to build The State of Business Calling 2026. The findings challenge widely held assumptions about where voice fits in the modern customer engagement stack. It gives...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/the-state-of-business-calling-in-india-key-findings-from-our-2026-report</link><guid isPermaLink="false">6a50a27d5c421b8202193cb8</guid><category><![CDATA[Best Practices]]></category><pubDate>Tue, 14 Jul 2026 06:55:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_b5d02edfb64e4fe298d1d24af8c97fc2~mv2.png/v1/fit/w_1000,h_667,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[Driving Trust &#38; Customer Responsiveness Across Luxury Automotive Journeys]]></title><description><![CDATA[About Navnit Motors Navnit Motors, part of the Navnit group, is one of India’s most trusted luxury automotive groups, operating across Mumbai &#38; Thane and representing globally renowned brands including BMW, Jaguar Land Rover, Ferrari, Honda, Hyundai, Kia and more. From premium car sales and aftersales services to insurance, roadside assistance, and customer relationship management, Navnit Motors manages a large volume of critical customer interactions daily across metropolitan and high-growth...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/driving-trust-customer-responsiveness-across-luxury-automotive-journeys</link><guid isPermaLink="false">6a3cef99ef68f5dca1d2039c</guid><category><![CDATA[Case Study]]></category><pubDate>Fri, 03 Jul 2026 05:31:14 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_2eb7fe29db964a9dbcd8137d67eac2ed~mv2.png/v1/fit/w_1000,h_666,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[The identity tax: why your login screen is costing more than you think.]]></title><description><![CDATA[01  ·  THE HIDDEN LINE ITEM The hidden P&#38;L line in every mobile product. Every consumer app in India has a number it doesn't put on its dashboard: the percentage of users who intend to log in but never actually do. Somewhere between intent and "logged in," a quarter of the funnel evaporates — typing a number, waiting for an SMS, switching apps, retrying when the OTP fails, abandoning when it fails twice. This isn't a UX problem. It's a P&#38;L problem masquerading as a UX problem — and most...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/the-identity-tax-why-your-login-screen-is-costing-more-than-you-think</link><guid isPermaLink="false">6a2f9275963b3c1436eb1426</guid><category><![CDATA[Best Practices]]></category><pubDate>Tue, 16 Jun 2026 07:19:35 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_005eabce82344a7f9bd0adb320956dc7~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[Your Calls Need a Reason to Get Answered. Here Is How to Give Them One.]]></title><description><![CDATA[Modern communication runs on context. Every channel has evolved to give the recipient something that matters more than the message itself — the power to decide whether it deserves their attention and time.  Email got subject lines. Messaging apps got previews. Even logistics operations now send a pre-arrival notification before the delivery agent is on the road. The pattern is consistent: inform first, engage second. The phone call never got that update. It still arrives the way it did since...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/your-calls-need-a-reason-to-get-answered-here-is-how-to-give-them-one</link><guid isPermaLink="false">6a05a5eae8ad7aab1e61732f</guid><category><![CDATA[Best Practices]]></category><pubDate>Thu, 28 May 2026 09:51:16 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_998134c8c001490aa8f98c44df42e9eb~mv2.jpg/v1/fit/w_1000,h_667,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[Introducing Inbound Calling: Never Miss a High-Intent Customer Connection Again]]></title><description><![CDATA[In the fast-paced world of business-to-consumer communication, every missed call is a missed opportunity. Introducing our latest enhancement to the Truecaller Customer Experience solution suite: Inbound Calling Number. This feature is designed to bridge the gap between businesses and their customers by providing a clear, immediate path for engagement—even when a call is missed. The Problem: One-Way Communication Gap Many businesses use virtual numbers or specific series (such as the 140/160...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/introducing-inbound-calling-never-miss-a-high-intent-customer-connection-again</link><guid isPermaLink="false">69f3373ebba4a2ace46eeaca</guid><category><![CDATA[Product]]></category><pubDate>Mon, 04 May 2026 10:32:41 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_abca6b246dc948b6a70c4f2e745b1bee~mv2.png/v1/fit/w_1000,h_667,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[ Elevating Business Communication: Introducing Gen AI-Powered Call Reason]]></title><description><![CDATA[In an era where trust is the ultimate currency, the question isn’t just who is calling, but why. Introducing Gen AI-Powered Call Reasons, a major evolution in the Customer Experience Solution suite. For years, our "Call Reason" feature has helped businesses bridge the communication gap by showing customers the purpose of a call before they even pick up. Now, we’re making that process smarter, faster, and more intuitive than ever before using Generative AI. Why Context is King? According to...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/elevating-business-communication-introducing-gen-ai-powered-call-reason</link><guid isPermaLink="false">69f335e43e77ce9ce8a50e3e</guid><category><![CDATA[Product]]></category><pubDate>Mon, 04 May 2026 09:25:59 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_8eca6aa944d44683bb23ff1b152d7322~mv2.png/v1/fit/w_1000,h_667,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[Introducing Missed Call Notifications: Turning lost opportunities into active engagement]]></title><description><![CDATA[In the evolving landscape of communication, staying connected with your customers just got a major upgrade. Introducing Missed Call Notifications, a feature designed to bridge the gap between businesses and their customers by transforming every missed call into a personalized path for re-engagement. Navigating the New Normal: TRAI’s 140 &#38; 1600 Series The Telecom Regulatory Authority of India (TRAI) has mandated that commercial entities use specific number series: 140 for promotional calls and...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/introducing-missed-call-notifications-turning-lost-opportunities-into-active-engagement</link><guid isPermaLink="false">69f333496ab422d828743984</guid><category><![CDATA[Product]]></category><pubDate>Mon, 04 May 2026 09:17:39 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_79ff5ee0d38c4fc6bd3a605896f368ec~mv2.png/v1/fit/w_1000,h_715,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[The Behavioural Reality of 1600: Compliance vs Engagement]]></title><description><![CDATA[The early stages of the 1600 mandate illuminated a significant industry distinction: Compliance determines who is permitted to call. Customer experience determines whether those calls succeed. Although the 1600 series strengthens regulatory legitimacy, many BFSI service calls continue to suffer with low pickup rates. This does not reflect a failure of the mandate but pinpoints the “split-second-psychology” a customer navigates before answering. When receiving calls, customers subconsciously...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/the-behavioural-reality-of-1600-compliance-vs-engagement</link><guid isPermaLink="false">69c61f23653657f03d6198db</guid><category><![CDATA[Best Practices]]></category><pubDate>Tue, 31 Mar 2026 06:44:48 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_f62e1d59305842048471fe848a834094~mv2.png/v1/fit/w_1000,h_800,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[Truecaller Business Chat: A Trusted Alternative for Business Messaging]]></title><description><![CDATA[Business messaging is evolving fast. As brands move beyond SMS, the real question is no longer just reach. It is whether messages are trusted, verified, seen, and acted on. This is where most existing channels fall short. SMS is limited in features and increasingly prone to fraud. RCS offers richer in-thread conversations, but adoption and consistency still vary by market and ecosystem. WhatsApp offers scale and familiarity, but business messages must compete within a personal inbox designed...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/truecaller-business-chat-a-trusted-alternative-for-business-messaging</link><guid isPermaLink="false">69c64efa653657f03d61fc33</guid><category><![CDATA[Product]]></category><pubDate>Fri, 27 Mar 2026 10:31:58 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_d5edee0f1ad943558845f89b74905bcd~mv2.png/v1/fit/w_1000,h_800,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[Why a louder CX strategy is making customers quieter.]]></title><description><![CDATA[The future of customer experience is not omnichannel, but intentional.  As businesses work hard to automate outreach at scale, customer experiences are collapsing under intrusive, untrustworthy, and incomplete conversations. In an AI-driven world, the brands that win won’t be the ones that say more, but the ones whose communication makes sense, earns trust instantly, and moves forward with context. Customer experience today is everything but conversations. Think about the last unknown call...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/cx-strategy-is-making-customers-quieter-why-a-louder-cx-strategy-is-making-customers-quieter</link><guid isPermaLink="false">6973562caffc20191ac3dc07</guid><category><![CDATA[Best Practices]]></category><pubDate>Wed, 28 Jan 2026 05:18:41 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_e7172221471d4fc583131fa1f31f58e1~mv2.png/v1/fit/w_1000,h_501,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Tavishi Arora</dc:creator></item><item><title><![CDATA[How Rewardsco overcame their communication challenges and boosted trust with Truecaller Customer Experience Solution]]></title><description><![CDATA[Facing communication barriers: A global BPO leader’s struggle to connect Rewardsco, a leader in Business Process Outsourcing (BPO) based...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/how-rewardsco-overcame-their-communication-challenges-and-boosted-trust-with-truecaller-customer-exp</link><guid isPermaLink="false">68d693f0282e9a07cb42fc59</guid><category><![CDATA[Case Study]]></category><pubDate>Fri, 03 Oct 2025 10:39:28 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_c5b8764e58ab4950b3dc1bd282d7c4ac~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Vishant Khare</dc:creator></item><item><title><![CDATA[Futwork transforms outbound calling operations to enhance customer experience]]></title><description><![CDATA[A little bit of history. Founded in 2020 by Mr. Armaan Vananchal, Futwork is a startup that is revolutionizing the gig economy by...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/futwork-transforms-outbound-calling-operations-to-enhance-customer-experience</link><guid isPermaLink="false">67ecf8d380f421b02c92f2d8</guid><category><![CDATA[Case Study]]></category><pubDate>Tue, 01 Apr 2025 18:30:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_b548fa017a89497195ae1d8e5576f007~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Vishant Khare</dc:creator></item><item><title><![CDATA[Leverage Edu transforms customer communication with Truecaller for Business.]]></title><description><![CDATA[A little bit of history. Founded in 2017, Leverage Edu  was established with a mission to democratize access to quality education and...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/leverage-edu-transforms-customer-communication-with-truecaller-for-business</link><guid isPermaLink="false">678f3928b30613c67f942936</guid><category><![CDATA[Case Study]]></category><pubDate>Mon, 10 Mar 2025 09:26:18 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_e468f432151c4c4c8a76c169d13b3123~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Abhipsa Mishra</dc:creator></item><item><title><![CDATA[How the right contact center solution can ensure brand trust and identity]]></title><description><![CDATA[Consumers are constantly on digital channels and devices throughout the day. They seek proactive service, personalized interactions, and...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/how-the-right-contact-center-solution-can-ensure-brand-trust-and-identity</link><guid isPermaLink="false">667d4c94ff090f77953e9cc1</guid><category><![CDATA[Best Practices]]></category><pubDate>Wed, 22 May 2024 11:44:52 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_de252281d94f4ad7ae180d6952f27b61~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Vishant Khare</dc:creator></item><item><title><![CDATA[How can you improve customer experience with business listing?]]></title><description><![CDATA[What should be your next step if your business details pop up on search in a skewed manner (irrelevant information, vague or incorrect...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/how-can-you-improve-customer-experience-with-business-listing-1</link><guid isPermaLink="false">6698ccc0197c040385512a33</guid><category><![CDATA[Best Practices]]></category><pubDate>Tue, 14 May 2024 18:30:00 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_ca9b4e7eb2e449278fff308b8c529047~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Vishant Khare</dc:creator></item><item><title><![CDATA[Bfree’s journey to improve customer trust and reach in the African market]]></title><description><![CDATA[A little bit of history After years of being influential figures in Africa’s Fintech sector, Bfree’s founders Julian Flosbach and...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/case-study-bfree</link><guid isPermaLink="false">667ec2b896e67c6870ed6d55</guid><category><![CDATA[Case Study]]></category><pubDate>Thu, 18 Apr 2024 14:08:54 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_260fdf7d1c4c49eeaea76dd88f63c06e~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Abhipsa Mishra</dc:creator></item><item><title><![CDATA[6 practices to gain maximum value from your Verified Business Caller ID]]></title><description><![CDATA[What is a Business Caller ID? Before we discuss the subject, it's important to understand Business Caller ID. It is what your customers...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/6-key-practices-to-gain-maximum-value-from-your-verified-business-caller-id</link><guid isPermaLink="false">667ebe6fdd4675ba0ec3b7a3</guid><category><![CDATA[Best Practices]]></category><pubDate>Thu, 18 Apr 2024 13:55:48 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_2ca33142ae8c40fdb4f63eecfd2f38b9~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Vishant Khare</dc:creator></item><item><title><![CDATA[3 best practices to improve your brand reputation and identity]]></title><description><![CDATA[Your business identity and brand reputation go hand in hand, and if voice calls are integral to your customer communication, then this...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/3-ways-to-improve-brand-reputation</link><guid isPermaLink="false">667ec1d803d3fdac4fd9803d</guid><category><![CDATA[Best Practices]]></category><pubDate>Tue, 16 Apr 2024 14:02:18 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_3af50295745646789f4ae0f7020610f1~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Abhipsa Mishra</dc:creator></item><item><title><![CDATA[Nestaway’s customer experience strategy yields 35% better tenant and owner communication engagement.]]></title><description><![CDATA[A little bit of history Founded in 2015, NestAway Technologies Pvt. Ltd., headquartered in Karnataka, is an online platform offering...]]></description><link>https://business-resources.truecaller.com.go.kinigos.cc/psts/case-study-nestaway</link><guid isPermaLink="false">667d56fcbdabaca72f5a26ba</guid><category><![CDATA[Case Study]]></category><pubDate>Mon, 01 Apr 2024 12:13:34 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/111604_86852e3ef59f45ada7776e461bfca39d~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Vishant Khare</dc:creator></item></channel></rss>